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Terms & Conditions

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About Us

Aylesbury Mobility Limited, Trading as Gerald Simonds Healthcare is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the Contact Us page.

Our Contact details:
Aylesbury Mobility Limited, trading as Gerald Simonds Healthcare
9 March Place, Gatehouse Way, Aylesbury, Buckinghamshire, HP19 8UA, United Kingdom
Phone: 01296 380 200
GB VAT Number 354 991 461
Company Number 12774444

Delivery Schedule

All bespoke built products have a delayed delivery period due to manufacturing. If we provide an estimate of time for the delivery of the product, that estimate is to be taken as a guide only.

Cooling Off Period

All bespoke built products entitle you to a cooling off period of 7 days.  If you change your mind within those 7 days, your order may be cancelled and any deposits or monies paid will be refunded wholly.  This period will of course extend delivery times.


Unless a product is defective, the Company will not accept Product returned without the prior written consent of the Company

Carriage costs for returned items are at the Customer’s expense at all times

New Products within the Manufacturer’s Warranty period

If any faults/issues arise within this period all products are to return to base only for inspection.

Tax Charges

The standard rate of VAT applies unless you are entitled to claim VAT exemption.

Credit Card Security

Any payments made on the telephone are taken securely via TYL Nat West Portal. Gerald Simonds Healthcare will never retain any details when paying via this method.  An alternative method via BACS is also available for any payments

Contact Us

Please e-mail using the form available at the bottom of our Help & Support page, alternatively, you can call on 01296 380 200 (International +44 1296 380 200) or write to us at 9 March Place, Gatehouse Way, Aylesbury, Buckinghamshire, HP19 8UA, United Kingdom.

Privacy Policy


At Gerald Simonds Healthcare we take privacy very seriously, ensuring that we are fully meeting the data protection standards introduced by the General Data Protection Regulation (GDPR) on 25 May 2018.

We are registered as data processors with the Information Commissioner’s Office (ICO).

Gerald Simonds Healthcare is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, contacting us via e-mail or over the phone or dealing with us in person; you can be assured that it will only be used in accordance with this privacy notice.

We collect and use information under the following lawful bases established by the GDPR.

Legitimate interests: the processing involves using your data in ways you would reasonably expect and which have a minimal privacy impact.

Contract: the processing of personal data is required to fulfil contractual obligations to you or you have requested us to do something before entering a contract (eg. provide a quote).

What we collect:

We may require basic information which identifies you as an individual (“Personal Information”), such as your name, email address and phone number, for example when you send us a question/request from our website, request further information on a specific product or service or place an order. We will only use such Personal Information for the purposes of providing information which you have requested, or for other purposes set out in these Terms.

We may collect the following information:

  • Name
  • Address and postcode
  • Email address
  • Telephone number
  • General enquiry information

Special Category Data:

  • Your disability

What we do with the information we gather:

We use the information we collect about you to process your requests or orders and to provide a more personalised experience. We may occasionally use the information we collect about you to send you promotional material about our products and services.

If you would rather not receive this information then you can control your subscription when submitting on-line forms or you may send an e-mail to

Controlling your personal information

We do not share information with anyone without your consent unless the law and our policies allow us to do so. Your details will not be sold to any third party.

To be granted access to any information we hold, organisations must comply with strict terms and conditions covering the confidentiality and handling of the data, security arrangements and retention and use of the data.

We do not keep data for any longer than necessary and do not allow its use for any purpose other than that for which it has been collected. Should new processes be introduced into the organisation or innovative uses of the data we hold, you will be kept informed at each stage.

Requesting access to your personal data

Under the GDPR, you have the right to request access to information about you that is held by this organisation. To make a request for your personal information, please contact us and we will fulfill your request within 30 days.

You also have the right to:

  • object to processing of personal data that is likely to cause, or is causing, damage or distress
  • prevent processing for the purpose of direct marketing
  • object to decisions being taken by automated means
  • in certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed.

If you have a concern about the way we are collecting or using your personal data, we request that you raise your concern with us to in the first instance. This does not affect your right to complain to the Information Commissioner’s Office (ICO) (


Our website sets “Session” cookies, essential for the operation of the website which are used to ‘remember’ session specific information only during the time that a user is using the website. These cookies are deleted after you close your browser. No personally identifiable information is stored in these cookies once you have closed your browser and the cookie has cleared.

Google Analytics

Google Analytics uses cookies to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. These are Category 2 cookies.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Gerald Simonds Healthcare reserves the right, at its discretion to make changes to any part of the website and the information of these terms. Gerald Simonds Healthcare may change this policy from time to time by updating this page. It is important you check this page to ensure that you are happy with any changes.

UK Mobility Specialist

Established in 1983

Full Warranties

Offered on a per product basis