Terms & Conditions
Gerald Simonds Healthcare Ltd. is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the Contact Us page.
Our Contact details:
Gerald Simonds Healthcare Ltd.
9 March Place, Gatehouse Way, Aylesbury, Buckinghamshire, HP19 8UA, United Kingdom
Phone: 01296 380 200
GB VAT Number 479 2894 79
Company Number 2195369
Making a Purchase Online
Not all of the products on our website are available to buy online as wheelchairs and some specialised seating require a demonstration and assessment prior to order. You can arrange a demonstration easily with us by clicking the Arrange a Demo button on the product pages.
All products available to buy online will have a Buy Now button and an Add to Basket option on the product page too. Making a purchase could not be easier. After you have finished your selection and checked your Basket, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
Where possible we will deliver your order right away. We will normally send your order to you in 2-3 business days. You will be advised if a product you have selected is not in stock and a delivery date will be provided. If we provide an estimate of time for the delivery of the product, that estimate is to be taken as a guide only. If we become aware that there is likely to be a significant delay in delivery we will, as soon as reasonably practicable, notify you of the delay and provide if possible a new anticipated delivery date. You will always be emailed with the option to cancel your order if you would rather not wait and receive a full refund.
The standard rate of VAT applies unless you are entitled to claim VAT exemption.
Credit Card Security
Payments made online are taken securely via SagePay. Gerald Simonds Healthcare Ltd. will never see your bank or credit card details when you pay online.
Please e-mail using the form available at the bottom of our Help & Support page, alternatively, you can call on 01296 380 200 (International +44 1296 380 200) or write to us at 9 March Place, Gatehouse Way, Aylesbury, Buckinghamshire, HP19 8UA, United Kingdom.
Changing or cancelling an order
In the case of an online order of a standard product, a cooling off period of fourteen calendar days from the date you have received the goods will be provided. If you cancel the order during a Cooling Off Period then any payment by way of deposit, part payment or full settlement taken will be returned to you.
To exercise the right to cancel, you must inform us, Gerald Simonds Healthcare Ltd, 9 March Place, Gatehouse Way, Aylesbury, Bucks, HP19 8UA, Telephone: 01296 380200, e-mail: email@example.com of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). If your products have already been delivered, then you will need to follow our returns procedure (see below). Please note that bespoke/non standard items are non-refundable unless faulty.
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resalable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.*
If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
How to return goods
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
- Repackage the goods in the outer packaging in which you received them, address the package to:Gerald Simonds Healthcare Ltd.
9 March Place,
United Kingdomand mail the package back.
Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resalable condition. Returns should be made within a reasonable time and in original, undamaged packaging.* Please see below for exceptions to this policy.
If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
Products we are unable to refund or exchange
For reasons of hygiene and safety, we cannot refund or exchange the following products unless they are faulty: *
- personal grooming products
- Please note that bespoke/non standard items are non-refundable unless faulty.
Carriage costs for returned items are at the Customer’s expense except in the case of errors made by the Company.
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted. We do not charge for returns. *
*None of the above conditions affect your statutory rights when goods are faulty, or not as described.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found here.
At Gerald Simonds Healthcare Ltd. we take privacy very seriously, ensuring that we are fully meeting the data protection standards introduced by the General Data Protection Regulation (GDPR) on 25 May 2018.
We are registered as data processors with the Information Commissioner’s Office (ICO).
Gerald Simonds Healthcare is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, contacting us via e-mail or over the phone or dealing with us in person; you can be assured that it will only be used in accordance with this privacy notice.
We collect and use information under the following lawful bases established by the GDPR.
Legitimate interests: the processing involves using your data in ways you would reasonably expect and which have a minimal privacy impact.
Contract: the processing of personal data is required to fulfil contractual obligations to you or you have requested us to do something before entering a contract (eg. provide a quote).
What we collect:
We may require basic information which identifies you as an individual (“Personal Information”), such as your name, email address and phone number, for example when you send us a question/request from our website, request further information on a specific product or service or place an order. We will only use such Personal Information for the purposes of providing information which you have requested, or for other purposes set out in these Terms.
We may collect the following information:
- Address and postcode
- Email address
- Telephone number
- General enquiry information
Special Category Data:
- Your disability
What we do with the information we gather:
We use the information we collect about you to process your requests or orders and to provide a more personalised experience. We may occasionally use the information we collect about you to send you promotional material about our products and services.
If you would rather not receive this information then you can control your subscription when submitting on-line forms or you may send an e-mail to firstname.lastname@example.org.
Controlling your personal information
We do not share information with anyone without your consent unless the law and our policies allow us to do so. Your details will not be sold to any third party.
To be granted access to any information we hold, organisations must comply with strict terms and conditions covering the confidentiality and handling of the data, security arrangements and retention and use of the data.
We do not keep data for any longer than necessary and do not allow its use for any purpose other than that for which it has been collected. Should new processes be introduced into the organisation or innovative uses of the data we hold, you will be kept informed at each stage.
Requesting access to your personal data
Under the GDPR, you have the right to request access to information about you that is held by this organisation. To make a request for your personal information, please contact us and we will fulfill your request within 30 days.
You also have the right to:
- object to processing of personal data that is likely to cause, or is causing, damage or distress
- prevent processing for the purpose of direct marketing
- object to decisions being taken by automated means
- in certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed.
If you have a concern about the way we are collecting or using your personal data, we request that you raise your concern with us to email@example.com in the first instance. This does not affect your right to complain to the Information Commissioner’s Office (ICO) (ico.org.uk).
Our website sets “Session” cookies, essential for the operation of the website which are used to ‘remember’ session specific information only during the time that a user is using the website. These cookies are deleted after you close your browser. No personally identifiable information is stored in these cookies once you have closed your browser and the cookie has cleared.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Gerald Simonds Healthcare Ltd. reserves the right, at its discretion to make changes to any part of the website and the information of these terms. Gerald Simonds Healthcare Ltd. may change this policy from time to time by updating this page. It is important you check this page to ensure that you are happy with any changes.